Rbc westgate rbc financial Mortgage Specialist Locator. Complete the following 3 steps to find an RBC mortgage specialist who's right for you. By completing and submitting your information you are consenting to Royal Bank of Canada using this information to communicate with you through various channels, including via email, telephone, or mail, using the contact. Royal Bank Explore the personal financial services and products that RBC offers to individual clients in Canada.

Rbc mobile banking app rbc us rate

The RBC Mobile* app takes mobile banking to the next level. Everyday banking is always convenient, but our new app helps make managing your money even easier. Our fresh and intuitive design gives you easy access to everything you’d expect from a banking app: account balances, money transfers, bill payments, cheque deposits, ATM locations and more. We made it easier to find each feature with improved navigation. Exclusive to the RBC Mobile app, NOMI plays a big part of the app experience. Our Action Button and Manage Menu take the most important tools and put them right at your fingertips. NOMI Insights help you manage your day-to-day finances with personalized tips and spend trends. NOMI Find & Save helps make saving easy by taking a look at your spending habits to find a little extra money and saves it for you – so you don’t have to. We know you’ll love everything the RBC Mobile app offers, and we want you to feel safe and secure using it. Starting at sign in, we’ve given you access to the latest in biometric identification technology, like Touch ID or Face ID, so you can securely access the app without having to remember your password. If you misplace your credit card, use the app to temporarily lock your card. ------PRIVACYRBC collects, uses and discloses the information that you provide to us in accordance with your account agreement(s) with us and our privacy policy, available at Learn more about RBC digital channel privacy at RBC Mobile app might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out For help removing the RBC Mobile app from your device, there are instructions at or you can contact mobile.feedback@LEGALWhen you select to install the RBC Mobile app, you’re consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You’re able to withdraw your consent by uninstalling the RBC Mobile app from your device. If you download the RBC Mobile app, you must review, and are subject to, the terms & conditions found under the Legal link on com as well as all applicable agreements between you and any RBC company, including:- Electronic Access Agreement (Personal clients of Royal Bank of Canada)- Business Account Agreement (Business clients of Royal Bank of Canada)- The Operation of Account Agreement (RBC Direct Investing clients)- General Account Agreement (RBC Dominion Securities clients)*The RBC Mobile app is operated by Royal Bank of Canada, RBC Direct Investing Inc. Contact information for these entities is available at https:// Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. I’m surprised to see such such a low overall rating. Touch ID, Face ID, Siri and i Message are trademarks of Apple Inc., registered in the U. To the people complaining and leaving 1 star reviews, please check out the other banking apps. This is easily the most intuitive and well designed one out there today, most apps still don’t even support Face ID and the UI on those other ones is pulled right out of 2005. Devs have done an overall fantastic job with this app, plenty fast and has never crashed on me once. Overall 5/5 stars from me, I just have one small request and that is to implement an option for ‘dark mode’ in the next major release it would be greatly appreciated. The desire to manage your money, while mobile, is becoming increasing popular. Quite some time ago, we gathered together the Crack Berry Guide to Mobile Banking on your Black Berry; where we covered a large portion of mobile apps and mobile launchers available. One of the problems was that not many users found it useful to have a launcher versus having a bookmark to their mobile banking site of choice. Recently, RBC announced a full-bodied application for Black Berry users. Following the i Phone launch from last Friday, they took banking convenience “to the next level”. "Currently, other banking apps are browser based, which means they replicate the PC experience instead of taking advantage of the functionality of the mobile device. Unlike browser based mobile banking apps, RBC’s authentic app is fast and simple to use- improving the user experience, as it was created specifically for the mobile device and takes full advantage of the mobile functionality. All of this makes mobile banking faster, less frustrating and very intuitive. Market research from RBC shows mobile banking is clearly a growth area, as most Canadians (79 per cent) own a mobile device and 44 per cent of those expressed an interest in mobile banking. Given how important information security and privacy are, RBC is providing customers with the same safety and security guarantee as its online banking security guarantee. If an unauthorized transaction is conducted through an RBC mobile banking service, customers will be reimbursed for any resulting losses to those accounts. This will give RBC customers peace of mind when banking on the go." According to the app, it’s available for the following models: 8520, 8530, 8900, 9000, 96. During a conference call I had with RBC, they did assure me that other models would work as well. For the 9800, they suggest to install the 9700 version; for the Curve 9300, use the Bold 9000 or 8520 version. I tried both suggestions and they both worked; although, since the 9700 isn't a touch screen Black Berry, I had to use the trackpad on my Torch to make selections. I should have asked RBC for a million dollars or so to be deposited into my account for me to play with, oh well. If you want to download the RBC Mobile app, head over to the official site from your Black Berry browser, or text “RBC” to 722722. The RBC mobile app will be live in Black Berry App World on January 7th. Rbc mobile banking app banque royale sherbrooke est RBC Digital Banking Security Guarantee. Should anything ever happen, we’ve got you covered. We’ll fully reimburse you for any unauthorized transactions 1 made through the RBC Mobile app or RBC Online. Find Out More about the RBC Digital Banking Security Guarantee RBC Mobile Banking apps let you bank, shop, pay and redeem RBC Rewards points from anywhere using your smartphone or tablet. You are on: Tabbed 1 page for Primary tabs Bank from anywhere, anytime. Just sign in and see your transactions in real time. Additionally, you’re protected by the RBC Security Guarantee for Online and Mobile Banking. You are on: Tabbed 2 page for Primary tabs When you use mobile banking, your money is protected. The RBC® Caribbean app is available on Android‡ for all personal, business and corporate clients in Trinidad and Tobago. If you have enrolled for Net Bank but can't remember your Password, click on the "Forgot your password" option on the Net Bank log-in page. So whether you’re moving money between your own accounts or paying a bill, you can rest easy knowing that both your money and financial information are protected. All transactions are processed behind our firewalls and we use encryption to securely send data between your device and our servers. If you have forgotten your User ID, please call our Client Contact Centre at 800-1722 (use in Trinidad & Tobago only) or 1-868-625-1083 (international use). Additionally, your personal and financial information is never stored on your device. Our mobile banking is safe, secure and helps you monitor your own accounts by giving you access to your accounts and transaction information anywhere, anytime you need to know. To use the RBC Caribbean Mobile Banking app, you will first need to enroll for Online Banking. If you have any questions, please call our client contact centre. The RBC Caribbean app uses state-of-the-art encryption and never stores your personal or financial information on your device. Do what you need to do — quickly — and get on with your day. Android app permissions Mobile banking apps interact with your device's core functions (such as its phone and GPS locator) to provide various services. When you download the RBC Caribbean app, you’ll be asked to accept permissions. Caribbean mobile app is a secure, mobile banking application for Android‡. You can check your account balances, move money between your own RBC accounts, pay bills and more. And other Caribbean regions will be added in the coming months.. Always double-check that the publisher is Royal Bank of Canada. Once the app is installed on your device, use your existing Net Bank username and password to sign in. For existing Net Bank clients, there's no need to enrol in Mobile Banking. If you're not an Electronic Banking client yet, you can enrol online or at a branch. To add a payee, select the blue button and select "Add a Payee". To modify or delete an existing payee, swipe left across the payee in the list and pick the action you want to perform. If you are the secondary account holder on a joint account, you'll need to switch your "company" or profile. To pay your Credit Card, open the main navigation drawer, select Transfer Money & Pay Bills, and then select Transfer Between My RBC Accounts. To do so, open the navigation drawer and select the company name at the top. Set your "To" Account as the Credit Card that you wish to pay. And when you make a credit card payment with mobile banking, your Available Credit (the amount of funds you have access to) will instantly increase. To make a contribution or payment to your Roytrin accounts, simply add the relevant Roytrin Fund as a payee within the Bill Payments section of the app. Then make a payment for the amount that you would like to contribute. There are two ways to send a Wire Transfer in Mobile Banking. Use an Existing Template – The simplest way to send a Wire Transfer in Mobile Banking is to use a template that you've already set up in Netbank or Mobile Banking, make any necessary changes, and submit your payment. Create a New Wire Transfer – You can create a Wire Transfer in Mobile Banking, but you'll need to know the SWIFT or ABA code of the beneficiary's bank. This information can't be found within Mobile Banking. Personal clients don't need to release transfers to other RBC clients or wire payments. All you'll need to do is answer your Personal Verification Questions, or enter the RBC Secure Card or RBC Token values. Please note that fund transfers to other RBC clients and wire payments created in Netbank will still need to be released. Business and corporate clients will need to approve and release transfers and wire payments if their company requires it. You can indicate that the device you're using is a trusted one when you're signing in. Once you do, you will no longer be asked Personal Verification Questions. If you got locked out of mobile banking, the most likely cause is that your password, Personal Verification Question answers, RBC Secure Card values or RBC Token values were entered wrong three times. To get back into the app, please give us a call and a customer service representative will help you. If you get a new phone, simply download the RBC Caribbean app again from the Google Play store. You'll need to re-add any saved usernames, but otherwise you can continue to use the app as you always have. Our website provides lots of information to help with a variety of problems. For banking-related questions, please call our client contact centre. NOTE: For help with Internet connections and device settings, please contact your wireless carrier directly. For a definition of an unauthorized transaction & for full details regarding the protections and limitations of the RBC Security Guarantee for Online and Mobile Banking, please see your Electronic Banking Agreement with the applicable entity. Rooted devices can be less secure than ones with factory settings. So every time you open the RBC Caribbean mobile app, we check to see if your device is rooted. If it seems like it is, a message will display to let you know and recommend not using mobile banking on that device. For questions about if your device is rooted, please contact your mobile carrier. Available for your i Phone Clients who have already registered for access to RBC Wealth Management Online can log-in using the same ID and password as the desktop version. has launched a new mobile app, providing you with freedom, flexibility and secure on-the-go access to information and tools that may help enhance your client experience. If you are an RBC Wealth Management client, but have not yet signed up for secure access, you will need to register to access your accounts. On i OS, you will be required to enter your Apple ID, use Touch ID or Face ID to install, and on Android you may be required to enter your password to install. Android, Google Play and the Google Play logo are trademarks of Google LLC. Open the App Store or Google Play and type “RBC Wealth Management Online” in the search bar. Simply sign in using the same log-in ID and password you use to access the desktop or mobile version of RBC Wealth Management Online. App Store is a service mark of Apple Inc., registered in the U. using Java Script to ensure the best experience through the site. If you haven’t already done so, you must first register for online access. Apple, the Apple logo, i Phone, i Pad, Touch ID and Face ID are trademarks of Apple Inc., registered in the U. Please check to learn how to enable Java Script on your browser and enjoy the best experience. To get the best performance and security, ensure your device is running the latest version of i OS (10.0 or later) or Android (5.0 Lollipop or later). RBC Wealth Management values your feedback and will continue to listen and improve the app. To speak with someone about RBC Wealth Management Online functionality or using the app, please contact Client Support Services, toll-free at: 1-800-933-9946 weekdays from a.m.


With this update, add your RBC debit or credit card to Apple Pay straight from the app. Impossible d’accéder à mon compte bancaire pour faire des virements interac. Also, you’ll be able to manage your bills more easily from the new Pay Bills page. See your payees, schedule payments, view past payments and more, all in one place. L’application ne fonctionne plus depuis maintenant 8 jours. I am tempted to switch banks over this app becoming more and more garbage. En 2019 une application bancaire qui ne fonctionne pas pendant 8 jours c’est INACCEPTABLE!! Who ever is in charge of making this app less and less user friendly with every update should be fired. Bring back sign in with Touch ID without having to select it every time. Many Canadians are applying for financial relief through the Canada Emergency Response Benefit (CERB). To access your money faster, we encourage you to sign up for direct deposit from the Canada Revenue Agency. Please note that registering for CRA Direct Deposit does not register you for the CERB. You’ll need to apply for the CERB directly through the CRA website. Find out more about how to set up CRA Direct Deposit in RBC Online Banking or the RBC Mobile app. If you’ve stopped working because of reasons related to COVID-19, you may be be eligible to receive the CERB through the Government of Canada. RBC has created an interactive tool help you see if you may qualify for the CERB. Please note that RBC does not make any determinations with respect to eligibility, amount, or timing of the CERB. Answer a few quick questions to see if you may be eligible. Find out more To help clients with additional financial relief during COVID-19, RBC will be providing personal and business credit card clients already receiving minimum payment deferrals with a credit to their credit card account(s) to reimburse them for 50% of the interest charged to their accounts during the period they are receiving the deferral – the relief period. Personal and business credit card clients already receiving minimum payment deferrals will be reimbursed for 50% of interest charged during the deferral period. The credit(s) will be displayed on the client’s upcoming statement(s). To support seniors, and others who require special attention, we’re providing them with front of the line access at open branches so they can be served first if their transaction requires them to visit a branch. Let’s all do our part to help keep our community and each other safe and healthy. outbreak, we want to ensure you continue to have access to your financial statements without delay from RBC. For Online Banking and Mobile clients, you can view some of your statements electronically, as they are already there for you. Or you can also choose to go paperless by “turning off” your paper, and this way, you’ll have access to all of your electronic statements and will be notified by email as soon as a new document is available. Log into Online Banking to access your e Statements. If you don’t have access to Online Banking yet, enrolling is simple and quick. To access your documents electronically through Online Banking: In times of crisis, it’s important to come together as a community to support one another. RBC wants to provide you the support you need, and that includes immediate and long term relief for clients facing challenging circumstances. The RBC Client Relief Program includes: Hardship Relief To support clients facing additional pressure from illness, lost employment or unique family circumstances, clients are encouraged to book a call with an advisor for additional relief measures including: Longer term relief Up to six months of payment relief may be accessible through the RBC’s Financial Relief Assistance Plan. This option requires the support of one of our advisors; book a call with an advisor through our online booking tool. : Skip-a-Payment requests could take up to five days to process. If you are within five days of your regular mortgage payment date, the current payment will be processed, and your next payment may be skipped. Program Details: There is no fee to skip a payment. When you skip a payment, the interest on the skipped payment is added to your outstanding balance and interest is charged on that amount. Your payments won't change during the term of your mortgage. Instead, at renewal your monthly payment amount increases to account for the higher balance. When you skip a payment you must still pay the portion of your payment that covers your property taxes and Home Protector Insurance Premium, if applicable. For immediate financial relief: Clients can also defer payments of principal and income for a period of up to six months depending on their needs. Note: Using Skip-a-payment may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. For longer term relief: Should you require additional financial relief beyond the first month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. For fixed rate loan products, deferred interest will be added to the outstanding balance but interest will not be charged on deferred interest. For variable rate loans, the deferred interest will be added to the outstanding balance and interest will be charged on this new balance. To skip one monthly payment on your Personal Loan follow these simple steps: Skip or delay a loan payment function is available through Online Banking 24 hours a day and 7 days a week. Important: In order for the request to be processed for a loan that is due on the same date the request is being submitted by the client, the request must be entered by PM local processing centre time. If you skip a payment and your Loan is protected with Loan Protector Insurance, your coverage will remain in place and the premium (for the period of the skipped payment) will be collected from your next regular payment. This means less of the next payment will be used to reduce the principal amount of your Loan. If a payment is skipped for a fixed rate loan, interest will continue to accrue and will be collected when the next payment resumes. If a payment is skipped for a variable rate loan, the unpaid accrued interest as well as the interest on the part of the principal that went to payment of the missed Loan Protector premium will be added to the loan principal balance (‘’Combined Amount’’) thus increasing the principal amount outstanding on your loan. Interest, at the interest rate of the loan, is charged on the Combined Amount until it is paid in full. Skipping a payment may result in extending the amortization period of the loan. Note: Using Skip-a-payment may significantly increase your interest costs over the life of your loan, so it's important to carefully evaluate your financial situation and priorities before exercising this option. Keep in mind, skipping a payment can affect your amortization and payment schedule. Personal clients can also defer payments of principal and income for a period of up to six months depending on their needs (Looking for relief on a Business car loan? For longer term relief: Should you require additional financial relief beyond the first month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. Click here.) For Auto loan products, deferred interest will be added to the outstanding balance but interest will not be charged on deferred interest. For variable rate loans, the deferred interest will be added to the outstanding balance and interest will be charged on this new balance. To skip one monthly payment on your Auto Loan follow these simple steps: : In order for the request to be processed for a loan that is due on the same date the request is being submitted by the client, the request must be entered by PM local processing centre time. Skipping a payment may result in extending the amortization period of the loan. If you skip a payment and your Loan is protected with Loan Protector Insurance, the premium (for the period of the skipped payment) will be collected from your next regular payment. This means less of the next payment will be used to reduce the principal amount of your Loan. If a payment is skipped for a fixed rate loan, interest will continue to accrue and will be collected when the next payment resumes. If a payment is skipped for a variable rate loan, the unpaid accrued interest as well as the interest on the part of the principal that went to payment of the missed Loan Protector premium will be added to the loan principal balance (‘’Combined Amount’’) thus increasing the principal amount outstanding on your loan. Interest, at the interest rate of the loan, is charged on the Combined Amount until it is paid in full. : Using Skip-a-payment may significantly increase your interest costs over the life of your loan, so it's important to carefully evaluate your financial situation and priorities before exercising this option. : Skip-a-Payment requests could take up to five days to process. If you are within five days of your regular loan payment date, the current payment will be processed, and your next payment may be skipped. : Should you require additional financial relief beyond the first month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. To enroll in online banking, you need your transit and loan number. You can find this information in your Welcome Letter and/or your Annual Statement. For immediate financial relief: Our call centres are experiencing extremely high call volumes. For clients enrolled in RBC Royal Bank Online Banking immediate access to request financial relief is available, please use our self-serve options found in RBC Royal Bank Online Banking. Detailed instructions are below: You can use this form to request us to temporarily waive the requirement for you to make the minimum payment on your credit cards for one month (deferring your payment), referred to as the relief period. This will provide some short-term financial relief to you during the COVID-19 situation. It is important to understand the impact of deferring your minimum payment. If no payments are made during the relief period, your minimum payment may be higher at the end of the relief period. As well, interest will continue to accrue at your annual interest rates during the relief period. We will add your interest charges to your outstanding balance, along with any transactions, which may cause your outstanding balance to increase during the relief period. Rest assured that we do not charge interest on accrued interest. To further help you during this difficult time, if you are receiving a minimum payment deferral, you will be provided with a credit to your credit card account to reimburse you for 50% of the interest charged to your account during the period you are receiving the deferral. This credit will be displayed on your upcoming statement. At the end of the relief period, your minimum payment will again become due and you will no longer receive credits to your account for your interest charges. If your credit card account is protected with Balance Protector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.to file a claim with the insurer. Please note that choosing to defer a credit card payment will not impact your coverage. Balance Protector insurance premiums will continue to be charged to your account and increase your outstanding balance. Interest will not be charged on Balance Protector insurance premiums. More financial relief is available for these and other products by speaking with one of our advisors. For longer term relief (Up to 6 months): Should you require additional financial relief beyond one month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. As our call centre continues to experience extremely long wait times, we encourage you to use our online booking tool to schedule a time to speak with us by phone. The online-only enrollment process to participate in the Government of Canada’s Canada Emergency Business Account (CEBA) is now live. To enroll for CEBA, log into your RBC Online Banking for Business. The online enrollment process is only available through this platform. If you are not registered for online banking, click here to enroll in RBC Online Banking for Business. If you are an RBC Express client, please contact your RBC Account Manager for separate instructions to enroll for CEBA. Click here for detailed CEBA eligibility, pre-enrollment actions and other FAQs. Please note that the CEBA enrollment cannot be fulfilled in our branches, or through our advisors and RBC Advice Centre. provides eligible employers that have experienced an eligible reduction in revenue to receive a subsidy of 75% of employee wages for up to 12 weeks, retroactive from March 15, 2020, to June 6, 2020. For detailed information about the program, eligibility, and how to apply, refer to the Government of Canada’s site. Please ensure that you are registered for CRA Direct Deposit by logging into your RBC Online Banking for Business or RBC Express platform. CRA Direct Deposit is a quick, safe and secure way to receive your CEWS, should you be eligible for this program. The BDC Co-Lending program is designed to support Canadian businesses of all sizes that have been negatively impacted by COVID-19. Eligible applicants can access funding up to $6.25 million CAD (maximum loan amounts dependent on business size) to cover operating expenses (such as rent, payroll and other operating expenses) and working capital needs. The Government of Canada’s Export Development Canada (EDC) BCAP Guarantee aims to help eligible Canadian businesses impacted by COVID-19 with up to $6.25 million CAD in short-term liquidity. This financing solution can help cover expenses which are critical to business continuity such as rent, payroll and other operational costs. RBC is offering a number of relief solutions for business clients affected by COVID-19. We are assessing the needs of businesses on a case-by-case basis to provide relief solutions that are tailored to their circumstances. Relief support may include: Through RBC's partnership with Wello – a leading Canadian virtual healthcare company – we are making it easier for you to provide important COVID-19 screening information, timely access to physicians and nurse practitioners for health advice, and resources to support general health needs, including prescriptions, diagnostic and specialist referrals. Wello can support your employees' physical and mental health needs, wherever they are. If you are an RBC business client, you can access more information about Wello by signing in to RBC Online Banking and from the top of your Accounts Summary page, select the Offers for You link to browse your offers or log into the RBC Rewards app. For the health & safety of our employees and communities, RBC has temporary closed a number of branches. Some branches remain open and we ask clients to limit branch visits for urgent matters that must be done in-person. We are limiting the number of clients allowed in the branch at any given time, to practice physical distancing – for both employees and clients. We’ve also installed Plexi Protection Screens to create a safer working environment. We encourage clients to only come to the Branch if it is essential to do so, and to please use Online Banking or the RBC Mobile app if at all possible. We remain committed to ensuring that your financial needs are met. While select branches are closed, our advisors and banking solutions remain available to you across a variety of channels. The RBC Mobile App and Online Banking are safe, easy-to-use and available 24/7. Clients can: RBC Rewards / Avion: Our primary focus is the safe return of our clients currently travelling and needing to get home. For this reason, our Travel Rewards Call Centre is prioritizing calls from clients currently away. If you are calling about an upcoming trip, please call at a later date or click here for more information related to RBC Rewards points, changes, cancellation policies and travel insurance. Trip Cancellation / Trip Interruption: You may be eligible to submit a trip cancellation / trip interruption claim for travel booked prior to March 13, 2020 at PM (EST). Please be advised that claims related to Emergency Medical Insurance: Please be advised that travelling to destinations under a travel advisory can have implications on emergency medical coverage. If you travel to a destination that the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel”, and you contract , you will not be covered under emergency medical insurance. We are actively working with our community partners, subject matter experts, and the public and private sectors to understand and determine where the greatest community needs are and how to continue delivering the right support where and when it is needed most. This is effective as of the travel advisory issued March 13, 2020 at pm (EST). RBC is committed to supporting COVID-19 community response efforts in Canada, the U. To date, RBC businesses have committed $4.5 million in support of COVID-19 community response efforts: During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. Relying solely on donations, corporate gifts, and government support – streams of revenue which have all been largely disrupted by the stresses of COVID-19 – these organizations are not only facing uncertainty, but could be confronting irreversible damage to non-profit sector. RBC Foundation is supporting our community partners in the following ways: Hiring Summer Students Youth have been disproportionately impacted by the economic fall-out of COVID-19. Many rely on summer jobs to help pay for their schooling. RBC will welcome close to 1,400 summer students this year and provide them with a meaningful work experience. RBC Future Launch RBC Future Launch is a critical focus for us. This ten-year, $500 million commitment is helping empower Canadian youth for the jobs of tomorrow. We are working with our community partners to adapt programs and learning opportunities, so that we can continue to support youth in Canada in remote and virtual environments. , including illness, loss of income, caring for a sick relative. Qualifying products include mortgages, personal loans, car loans, and credit cards. For more information, book an appointment with an advisor . For immediate relief, use the self-serve options available in online banking to get you through one month and then book an appointment with an advisor for further financial support. To help clients with immediate relief, many of these programs are available online and by self-serve to allow you to skip one or two monthly payments on most credit products including mortgages, credit cards and loans. We are committed to providing longer term support as well, and encourage you to speak with an advisor and book an appointment online. For mortgages, clients can defer one month in self-serve, or up to 6 months payments including both principal and interest. The deferred interest will be added to the outstanding balance and interest will be charged on this new balance. Clients still need to pay their property taxes, creditor insurance and property insurance. Note that this same program is also available to individual landlords who have investor mortgages for rental properties. If you hold multiple mortgages on different properties there is no limit to the number of retail mortgages you can apply the deferral to. At this point we intend to continue to make the program available until June 30th, meaning that a client would have until that date to elect to begin deferring payments. We will continue to review this date and may extend it depending on how circumstances evolve with the crisis. You could elect, for example, to skip one or two monthly payments online now and then call in to defer future payments. Or if you don’t need immediate relief, you can wait and take advantage of the program later if your circumstances change. You can quickly and easily request us to temporarily waive the requirement that you pay your minimum payment on your credit card for one month, by using our new online webform. The webform is available through RBC Royal Bank Online Banking. Once you complete the webform request to defer the minimum payment on one of your credit cards, you will see a link to request a deferral on other credit cards as well. Should you require additional financial relief, beyond the first month, please contact an advisor for additional deferrals up to a maximum of six months. You will be notified in your Message Centre within RBC Online Banking within 5-10 business days whether your request has been approved. outbreak has caused an increased demand for financial relief. As a result, our staff and our systems are working as quickly as possible. We will notify you within 5–10 business days to let you know if your request was approved. Please check your Message Centre in RBC Royal Bank Online Banking for updates. Interest will continue to accrue at your annual interest rates during the relief period. We will add interest charges to your outstanding balance, along with any transactions, which may cause your outstanding balance to increase during the relief period. Rest assured that we do not charge interest on accrued interest. If no payments are made during the relief period, your minimum payment may be higher at the end of the relief period. To further help you during this difficult time, you will be provided with a credit(s) to your account to reimburse you for 50% of the interest charged to your account during the relief period. These credits will be displayed on your upcoming statement(s). After the relief period you will no longer receive credits to your account for your interest charges. Choosing to defer a credit card payment will not impact your coverage. If your credit card account is protected with Balance Protector insurance you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.to submit a claim with the insurer. Please note that Balance Protector premiums will continue to be charged to your account and increase your outstanding balance. Interest will not be charged on Balance Protector premiums. For the health & safety of our employees and communities, RBC has temporary closed a number of branches. Some branches remain open and we ask clients to limit branch visits for urgent matters that must be done in-person. We are limiting the number of clients allowed in the branch at any given time, to practice physical distancing – for both employees and clients. We’ve also installed Plexi Protection Screens to create a safer working environment. We encourage clients to only come to the Branch if it is essential to do so, and to please use Online Banking or the RBC Mobile app if at all possible. Our priority is the safety and wellbeing of our employees and our clients. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to improve as we need to. In the event of a branch closure, a notice will be posted on the branch door. To find the next closest location, simply visit maps. Our Branch locator will also have updated information on whether your branch is open or closed. For immediate financial needs or access to your safe deposit box, please use our online appointment booking tool to schedule a call with your advisor. We will continue to offer our perspectives to help you navigate through these uncertain times Book an appointment online to speak with one of our advisors, to discuss your immediate needs. We’ll do our best to help you to feel more at ease. Foreign exchange requests are not currently available for ordering online. For urgent foreign exchange requests, please go to your local branch. Please note, RBC has announced plans to temporarily close select branches nationally, due to , we’re hearing from a number of clients who need help to stop payments. We want to remind you that you can use RBC Online Banking to manage stopping pre-authorized bill payments or cheques that are coming out of your bank account. Please visit com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking. In addition, to help our clients through this time, we are temporarily waiving fees for stop payments effective April 3, 2020 - September 30, 2020. Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment. This can be found on your Auto Finance welcome letter and/ or Annual Statement Letter. For more information on these current scams and other important information, please visit our Cyber Security Alerts page. (Stop payments for pre-authorized payments on your RBC credit card must still be handled with the merchant directly.) Enrolling in Online Banking is simple and quick. Get more tips on how to protect yourself from COVID-19 scams and how to protect yourself online. While you continue to practice physical distancing including minimizing trips to the branch, we encourage you to view your balance, transactions and statements within RBC Online Banking or mobile channels. Should you want a printed record between monthly statements, we continue to offer mini statements from our ATMs. Effective April 6, 2020 there will no longer be a fee for these statements at the ATM. The Government of Canada has announced a 25% reduction to the minimum withdrawal amount for Registered Retirement Income Funds (RRIFs) in 2020. Learn more about this change There is no change or exception in your ability to apply for coverage or file an eligible claim. Please refer to your certificate of insurance for details about specific coverages, coverage eligibilities, limitations and exclusions. Please note that epidemics or pandemics, such as COVID-19, are not a limitation or exclusion. If your credit card account is protected with Balance Protector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.to submit a claim with the insurer. Job loss is not a coverage available under Home Protector Insurance and Loan Protector Insurance. In Online Banking, you can temporarily change your daily ATM cash withdrawal limit as well as your daily in store purchase limit. You may be able to temporarily change these limits up to three times per calendar year for a maximum duration of 60 calendar days each time. To make temporary changes to your daily limits for ATM withdrawals or in store purchases: Starting April 3, RBC clients can use RBC Online Banking and RBC Mobile to enroll in the Canada Revenue Agency (CRA) Direct Deposit service for CRA payments – including payments to be received by eligible clients who apply for the Canada Emergency Response Benefit (CERB) through the Government of Canada. Starting April 6, eligible clients will be able to apply for CERB through the Government of Canada. Clients who are already registered for CRA Direct Deposit do not need to register again and only need to apply for CERB beginning April 6. For questions and information about CERB, please visit the Government of Canada’s website. We encourage you to use our Online Booking Tool as we’re trying to limit the number of people visiting our open branches and calling into our advice centre. If you do not have digital access (online or mobile), you can phone our advice centre at If you still have the original CERB cheque You can return the cheque by mail to the address below. If you don't have the cheque or were paid by direct deposit You can mail your repayment to the CRA. Be sure to: Mail your payment to Revenue Processing – Repayment of CERB Sudbury Tax Centre 1050 Notre Dame Avenue Sudbury ON P3A 0C3 For more information, please visit the CRA website detailing all specifics relating to Canada Emergency Response Benefit community response efforts. As a first step, RBC will be donating funds to respond to community needs in Canada, the U. and globally to charitable partners including Food Banks Canada; Feeding America and The World Health Organization’s Covid-19 Solidarity Response Fund. Rbc mobile banking app rbcus When you chat with an RBC agent through the RBC Mobile app, your conversation is encrypted and secure, keeping your information safe at all times. The RBC Caribbean app might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out For help removing the RBC Caribbean app from your device, there are instructions at or you can contact. RBC Digital Banking Security Guarantee. Should anything ever happen, we’ve got you covered. We’ll fully reimburse you for any unauthorized transactions 1 made through the RBC Mobile app or RBC Online. Find Out More about the RBC Digital Banking Security Guarantee TORONTO, July 13, 2017 - RBC is proud to be acknowledged with two top consumer rankings from J. “We’re honoured with this dual recognition because it comes from our clients and tells us we are providing the exceptional customer experience they expect and deserve, whenever and wherever they choose,” said Neil Mc Laughlin, Group Head, Personal and Commercial Banking at RBC. Thanks to our clients and employees, RBC received the award for ‘Highest in Customer Satisfaction Among the Big Five Retail Banks’ for the second year in a row in the Canadian Retail Banking Satisfaction Study, and also attained the ranking of ‘Highest in Customer Satisfaction Among Canadian Mobile Banking Apps’ in the inaugural Canadian Banking Mobile App Satisfaction Study. “We believe that the future of banking lies in the seamless integration of strong personal relationships with innovative digital capabilities, where we put our clients at the centre of everything we do.” Based on feedback collected directly from thousands of Canadian consumers, the Canadian Retail Banking Satisfaction Study measures seven key factors, ranging from Self-Service to Communications. RBC performed well in all categories, most notably in Personal Service, Products and Communications, reinforcing the strength of the RBC team and the collective focus on delivering an exceptional client experience. New this year, the Canadian Banking Mobile App Satisfaction Study measured overall satisfaction with mobile banking apps based on five key factors, ranging from appearance to availability of key information. Advancing mobile solutions is part of RBC’s focus on providing relevant, secure and convenient solutions to clients, as mobile customer activations continue to increase at a significant rate. RBC has seen an increase of more than 20 per cent in active mobile users over the past year, a clear indication that more Canadians are using the RBC Mobile app whenever and wherever they want. “I’d like to thank our employees for their commitment to always putting our clients’ needs first,” added Mr. “Whether assisting clients in branches and contact centres, developing the best digital experiences or supporting colleagues on a daily basis, receiving the highest ranking on customer satisfaction for the second year in a row and the highest ranking on mobile app satisfaction is a direct result of the dedication of each and every RBC employee.” About RBC Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. RBC helps communities prosper, supporting a broad range of community initiatives through donations, community investments and employee volunteer activities. Disclaimer Retail Banking: RBC Royal Bank received the highest numerical score among the big five retail banks in the J. Power 2016-2017 Canadian Retail Banking Customer Satisfaction Studies. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. 2017 study based on 13,229 total responses from 5 big five retail bank, measuring the opinions of consumers with their primary financial institution, surveyed March-April 2017. Visit Canadian Mobile Banking: RBC Royal Bank received the highest numerical score among Mobile Banking Apps in the J. Power 2017 Canadian Mobile Banking App Study, based on 1,602 total responses from 5 companies in the segment measuring experiences and perceptions of customers, surveyed April-May 2017. We have approximately 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.